Why is my Palm Beach State account locked?

Applies to: Employees

If your Palm Beach State account has been locked, you may see the following messages to its according system. An account can be locked after 15 failed attempts in 5 minutes.

Source of Lockout Expected Message
Desktop/Laptop The referenced account is currently locked out and may not be logged on to.
EmployeeWeb Your account is locked. Please use the Password Reset or call the Help Desk.
Outlook Web Access The user name or password you entered isn't correct. Try entering it again.

Note: Error messages may vary if you are attempting to logon to another unlisted system that uses your Palm Beach State account.

Palm Beach State College accounts will lock after multiple successive incorrect password attempts.

The account will remain locked for 15 minutes.

If you repeatedly receive these alerts frequently or run into any difficulties contact the Service Desk at (561) 868-3100 or 13100.

Some tips to troubleshoot account lockouts

  • If the source device mentioned in the Account Lockout Notification is a CAS (i.e. EX13CAS) server, "ISA1", "DCx" or "Server" then the lockout is being caused by a misconfigured email client on mobile device or a computer outside of the college connecting to email via Outlook or Outlook Web Access
  • If the source of the lockout is your office computer then an old password may be cached on that computer.
  • If the source is a PSN (ex. \\LW-IT119-PSN03) then it is an ISE policy service node, used mostly for wireless authentication. Some users have ISE enabled on wired PC connections. If the client uses wifi, have them try forgetting the network and relogging in. If not document that in a ticket and set it pending.
  • Laptops, mobile devices, and tablets. Be sure that whenever you change your password that you change it on all of your devices at the same time.
  • VPN users: If you are using a domain joined laptop on the VPN then be sure you update your local profile by locking and unlocking the computer while connected to the VPN.
  • If it is ADFSX it is the authentication page for TDX, Office 365, Workday, Starfish, Blackboard, and Kaltura.

You will not have access to the following PBSC services until the account is unlocked

  • E-mail
  • PantherNet
  • Employee Web Site
  • College computers at the Palm Beach Gardens, Lake Worth, Boca Raton, Belle Glade, or Historical campuses
  • Blackboard
  • College FTP services
  • The Faculty Home Page utility
  • College intranet utility pages
  • Remote Desktop

If you need further assistance, submit a generic request, and someone from IT will contact you.

Details

Article ID: 35242
Created
Tue 8/15/17 11:11 AM
Modified
Thu 7/18/19 4:07 PM