My Soundbar/Speaker/Headphone Has No Sound, No Power, Outputting Static

Soundbar/speaker has no sound:

  1. Verify that the monitor is receiving power and is turned on. The soundbar relies on power from the monitor.

  2. Is there a green/blue light on the front of the soundbar/speaker?

  3. On the computer, speaker, and media output (for example Youtube), confirm the volume is turned up.

  4. Unplug the device from the computer and plug it back in.

    • Note: Some devices may be connected by USB, and some may be connected by a 3.5mm jack. If the device is connected via USB, attempt to use a different USB port.

 

  1. Right-click on the Speaker icon in the task bar and select Playback devices.

Right-click the speaker icon and select playback devices

  1. From the Playback tab, confirm Speakers / Headphones is chosen for the Default Device, or the device you are attempting to use to output sound.

Device chosen as Default Device

  • If the device is not select as the Default Device, right-click the device and select Set as Default Device.

Set as default device

  1. Select the Recording tab and verify Stereo Mix is enabled.

Select the Recording tab and confirm Stereo Mix is enabled.

  • If Stereo Mix is disabled, enable the device by right-clicking it and selecting Enable.

Right-click Stereo Mix and select Enable

  1. Test the audio on the computer. If the issue still occurs, restart the computer.

 

Soundbar/speaker is outputting a static/crackling/fuzzy sound:

  1. Unplug the soundbar/speaker from the computer and plug it back in. Test the audio again.

    • Note: Some devices may be connected by USB, and some may be connected by the 3.5mm jack. If the device is connected via USB, attempt to use a different USB port.

  1. Restart the computer. Test the audio again when the computer powers on.

 

Soundbar/speaker has no power:

  1. Confirm that the monitor the soundbar is connected to is receiving power and is turned on. The sound bar relies on power from the monitor.

  2. Confirm there is a green/blue light on the soundbar/speaker.

  3. Confirm the soundbar is plugged into the computer and the volume is turned up.

  4. Unplug the soundbar from the computer and plug it back in.

    • Note: Some devices may be connected by USB, and some may be connected by the 3.5mm jack. If the device is connected via USB, attempt to use a different USB port.

 

If you are still having any issues, please submit a Report Technical Issues with your Computer or Device form to the Service Desk and document all of the steps you've taken to attempt to resolve your issue.

Details

Article ID: 68221
Created
Wed 12/5/18 12:02 PM
Modified
Wed 12/5/18 1:40 PM