Apple Mac Computer - "The system was unable to unlock your login keychain" Message

After changing or resetting your Palm Beach State College password on a Mac computer, you will receive the message "The system was unable to unlock your login keychain" while logged into the Apple computer with your new password. This is because Apple's keychain is still trying to authenticate with outdated credentials for your account.

The system was unable to unlock your login keychain.

 

  • If you select Create New Keychain (quickest solution), your PBSC account password and keychain password will now match again.
  • If you select Update Keychain Password, you will need to know your previous PBSC account password. When prompted, enter in your previous PBSC password, then select OK. The keychain credentials will update to your most recent password, and the computer will bring you to the desktop.

Enter in your password, then select OK

 

  • If you select Continue Log In (not advised), you will receive multiple pop-up messages for each application you launch because of the outdated credentials. Please see below for how to resolve this issue.

To update your keychain credentials after clicking on Continue Log In:

  1. In the top-left corner, select the Go drop-down menu then select Utilities.

Select Go then select Utilities

 

  1. Double-click on the Keychain Access app.

Double-click the keychain access app

 

  1. In the top-left corner, select Keychain Access, then click Preferences.

Select keychain access, then select preferences

 

  1. From the Preferences window, select Reset My Default Keychain.

Select reset my default keychain

 

  1. When prompted, enter your current PBSC account password, then select OK.

Enter in your password then select OK

 

  1. Select the Apple icon in the top left corner, then select Log Out.

Select the Apple logo then select Log Out

 

  1. Log back into the computer with your current PBSC password. The keychain credentials will now be updated.

 

If you still need any assistance, please contact the Service Desk at (561) 868 -3100.

Details

Article ID: 62362
Created
Sat 9/15/18 9:50 AM
Modified
Sat 9/15/18 9:51 AM